Sales Screen

The Internet Connection is Down

If the internet connection is lost, Nova will go into offline mode, you can continue making sales. Once your internet connection is restored, Nova will automatically sync your sales.

Allowing Employees to See a Website when Windows is Blocked

From the Sales screen, click the “Internet” icon (located at the top of the screen). Click the link “Click here to edit allowed websites list.” Enter username and password. Enter the website URL that you wish to allow, by clicking “Click here to add a new row” and press “Save.” Note: only Regional Manager and above can edit allowed websites.

Wrong Date/Time in Nova & Invoices

If the NovaPOS sales screen is showing the wrong date/time, invoices will print the wrong date/time as well and accounting reports will be inaccurate. To fix, click on the computer’s Start (Windows) icon and go to your Window’s Control Panel Then, click “Change Date and Time” option, change the date/time and click “Apply.” The Nova sales screen will now show the correct date/time and invoices will print with the correct date/time as well. To fix invoices that have already been printed with the incorrect date/time, go to Manager screen, click “Accounting” then “Invoices.” Select the incorrect date range containing the Read more