Articles

How to Handle a Chargeback

In the event of a chargeback, a bank will request that you send them certain information. One piece of information is usually a copy of the credit card receipt. To reprint a credit card slip inside Nova, follow the instructions below:   On the Management Screen go to Accounting and choose Payments .   Use the Date Range and Filters at the top to search for the transaction.   Once you have found the transaction click “Print Signature” to print a copy of the Credit Card slip.    

Export Check In/Out Times to ADP

Export your employees Check In/Out Times to ADP Human Resources Software by following the steps below:   On the Management Screen go to Users and Salary Report.   At the top of the User Salary Report set the date range to fit the desired time frame.  Then click on the Check In/Out Times Tab on the right.   Once you are seeing the desired information click the blue  button.

Disabling Checks as a Payment Method

How to block your employees from accepting checks as a payment method:   On the Management Screen go to Locations Settings. Open the Location you would like to edit, then choose the Location Preferences tab.   To block the use of checks, simply uncheck the box for “Allow check as payment.”   Now on the Sales Screen the Check icon can not be accessed and appears faded.

Setting up Automatic Check Out

How to set up Automatic Check Out for one of your Locations: From the Management Screen open Location Settings. Then choose the Location Preferences tab. Under the “Security” section there is a new check box. “Automatically check out employees at this location after:” Check off the check box and fill in the time to automatically clock out your employees. You may also click on the clock icon:

Creating and Saving Custom Variants

This is how to create and save Custom Variants in Nextgen Nova In Nextgen Nova go to the Manager Screen, then select Products and Settings In the upper right corner click on the blue triangle and choose “add product.” Towards the bottom of the page where it says “Does this product come in different variants? Click on the “No” and it will change into a “Yes.”   Click on the drop down menu where it says “Option 1” and choose “Custom.”   In the first box type in the option name you would like.  Then in the values box type Read more

Setting Up Base Salary

Base Salary can either be in addition to other salary options such as commissions or it may stand on its own. On the Management Screen, go to Users Settings and either add a new user or edit a current user. Scroll down to User Salary and find the check box for “Base Salary” First, check off the box for Base Salary and add a dollar amount. Next, choose Weekly or Monthly depending on your desired time period followed by a day of the week or a day of the month. Lastly, choose which location the employee should be payed for. Read more

Troubleshooting Email Campaigns using Gmail

Having trouble sending an Email Campaign through Nova using your Gmail?   Click this Link: https://www.google.com/settings/security/lesssecureapps Then choose the “Turn on” option.   Now your Email Campaign should go through.  If for some reason it still does not work click “Live Support” in the upper right corner of Nova for assistance.    

March 2016

New Features and Improvements March 2016:   Base Salary Nova now supports the ability to add a Base Salary for each Employee. On the Management Screen, go to Users Settings and either add a new user or edit a current user. Scroll down to User Salary and find the check box for “Base Salary”   First, check off the box for Base Salary and add a dollar amount.   Next, choose Weekly or Monthly depending on your desired time period followed by a day of the week or a day of the month.   Lastly, choose which location the employee Read more

Accepting Tips

The Tip Feature is only available when swiping credit cards through Nova using a Merchant Gateway. For more information on Setting Up the Tip feature Click Here Accepting a Tip During a Sale On the Sales Screen, add the product into the shopping cart and click “Complete Sale.” Choose Credit Card as the payment method, then charge the customer’s credit card.   Now at the top of the signature screen you may add a tip.   Choose the desired Tip amount by either adding an exact dollar amount, percentage amount, choosing a percentage we have already provided or using the (-+) Read more

Allowing Tips at a Location

The Tip Feature is only available when swiping credit cards through Nova using a Merchant Gateway. Setting Up Tips in Nova On the Management Screen choose Locations > Settings and open your Location.   Under the Location Information Tab, in the Receipt Options at the bottom, check off “Allow Tip.” There is also an option to have a Default Tip.